Domestic Orders: At Loren Celedonia Jewelry, we are committed to your satisfaction. For all domestic orders, we gladly accept returns for merchandise in its original condition within 24 hours of receiving your order, and we'll provide a full refund. If your request for a return is made after 24 hours of receiving the order, we will happily facilitate an exchange. Please note that any international orders are considered FINAL SALE, and all gift cards are also FINAL SALE, redeemable exclusively on our website, www.lorenceledonia.com.
Return Conditions: We want to ensure that your jewelry is in pristine condition. Therefore, we cannot accept jewelry that has been worn, used, altered, or damaged, except for custom orders and sizing requests. Custom orders, which include pieces with personalization or non-standard ring sizes, are considered FINAL SALE.
Initiating Returns or Exchanges: If you decide to exchange or return your purchase for credit, kindly notify Loren Celedonia Jewelry directly and ship the merchandise back within 5 days of receiving your order. Please note that original shipping costs will not be refunded. To obtain a Return Authorization number, please email email@example.com and ensure that you clearly mark this number on the outside of the package. For your protection, we recommend shipping your merchandise via FedEx, UPS, or insured parcel post to enable tracking. Also, consider requesting adequate insurance to cover the purchase price of the shipment. Loren Celedonia Jewelry cannot assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Authorized Returns: Please be aware that returns and exchanges must be conducted directly through Loren Celedonia Jewelry. Any department stores, boutiques, or online stores that carry Loren Celedonia Jewelry will not accept items purchased from Loren Celedonia Jewelry's online store.
Return Approval: For your peace of mind, credit for jewelry will only be honored if the provided return instructions are followed diligently. Loren Celedonia Jewelry reserves the right to refuse returns for credit or exchange if the merchandise does not meet the requirements outlined above, as determined by Loren Celedonia Jewelry's sole discretion.
We appreciate your support and trust in Loren Celedonia Jewelry and are here to assist you with any questions or concerns you may have regarding returns and exchanges. Please feel free to reach out to us at firstname.lastname@example.org for any assistance you may need.